Our core services include setup, configuration and testing of printers and copiers. Asset tags can be applied and we can customise your PDI to your requirements.
These solutions are designed to take this cost out of your business, eliminate DOA’s, and save time and manpower.
The Westcoast in-house PDI team fully assemble, setup and test ordered products at our dedicated facility. This includes: calibration; firmware updates; testing all trays and functions of the machine; plus any peripherals that have been added. This not only reassures customers that their purchases will be fully working when delivered, but also saves them valuable time during installation. This service is available for the A4, A3 and Large Format devices Westcoast stock, and can be expanded to include additional vendors.
In addition to fully testing the products, the Westcoast PDI team can also pre-configure printers before customer delivery. By inputting the IP address, Subnet Mask, Default Gateway and Host name (if needed) during the PDI stage, we can help to ensure a quicker installation for the engineers onsite.
Westcoast's PDI team can asset tag and label all products before they leave us, helping to remove the tedious time delays usually relating to the labelling and documenting of hardware once it arrives on site.
In addition to standard PDI, the Westcoast team can take care of bespoke customer requirements, setting up as much of the machine as possible before it arrives onsite, saving both engineer and customer downtime.
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Westcoast has developed Services outside of its own business to give a true customer experience of dealing with one partner for all.
This saves costs all round and allows resellers to concentrate on their true business and customer requirements.
A valuable part of the Westcoast PDI offering is our ability to give you options around specific delivery locations within your customer's facility. We can unpack, connect the cables, power up, green button test and remove the packaging. This service is available across the whole of the UK, with other placement delivery options stretching across Europe and the Channel Islands.
Invaluable for customers implementing new tech, and a popular specialist delivery option is product demonstration. Before leaving site, we will perform a simple demo of the new product to ensure the customer is comfortable using its basic functions. The demo typically includes simple menu overview, how to produce a simplex/duplex copy, and how to install toners/inks and jam locations. This can also be expanded upon, if required.
Westcoast's PDI service can also include onsite engineers or remote installations to fully network install the device once they arrive onsite
Westcoast's PDI service can also include onsite engineers or remote installations to fully network install the device once it arrives onsite.
Westcoast can offer an onsite survey whether it to do with deployment and placement of IT goods, oversized items, etc. Give us the challenge to help you fix your customer requirements.
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Finally, to finish the Services offered by Westcoast we can offer a relocation service or disposal program for redundant equipment.
This gives peace of mind and is fully regulated following all certifications.
Another aspect of Westcoast's specialist delivery services is the ability to relocate or even remove any redundant machines onsite. We can work with your customers, simply relocating goods to another part of their facility, moving them to a different facility, or disposing of them in compliance with WEEE regulations, providing certifications where needed.
Westcoast can offer an IT buyback scheme. The service provides a valuation of the redundant IT estate, based on current market conditions and grading of the equipment. This enables customers to plan budgets in advance and factor in the resale values before projects commence.
All IT product that is removed from a customer site will be data wiped using industry standard approved software, Blancco. The process includes data erasure, audit reports and certificates of destruction / recycling.
Onsite and offsite shredding is available from Westcoast.
Our hard drive destruction and secure shredding service ensures you keep information confidential and secure. As a standard service we offer an industry leading 11mm particles system and also have the ability to shred to 6mm which is the standard for MOD.
This service is able to be offered off site as well as from our own location
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Westcoast has developed a range of services from beginning to end of the supply chain to ensure your customer experience is second to none. Westcoast has dedicated Configuration and PDI departments that can help with your every need when deploying goods to your customer site. These services are designed to take the cost out of your business, eliminate DOA’s, and save time and manpower. Most importantly you will have 1 bill from Westcoast. We are able to extend this service to other 3rd Party vendors we do not supply. Westcoast Services is here to help with any of your requirements, so why not talk to your account manager today or use are online electronic forms with your requirements. We look forwarding to helping you in the very near future.