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Westcoast Website Password and Account Policies

This year, Westcoast is stepping up its cyber security. This means some changes to the login processes on our website as we update our Password and Account Policies.

Password Policy:

To ensure the integrity of our reseller accounts, we have made changes to the way you access our portal.

•  Your password must contain: 

  • At least 10 characters and no longer than 255 characters. 

  • At least 1 special character 

  • At least 1 lower case character 

  • At least 1 upper case character 

  • At least 1 numeric character

  

  • Your password must not contain: 

  • Any password used in the last year 

  • Any of the words in the deny list 

  • Any of the number sequences in the deny list 

  • Any of the character strings in the deny list

 

Please see our password deny list HERE
Passwords failing the above will not be accepted.

 

Additionally:

 

You will need to change your password after every 45 days

After 5 incorrect password attempts your account will be locked for 30 minutes.

For more information about MFA, please click HERE.

 For more information on resetting this, please find our guide HERE.

Please speak to your account manager if you have any queries or difficulties in accessing our systems. Your account manager's details can be found in My Account. 

Account Policy:

To maintain the integrity of our user account database and act in accordance with our data retention policy, we will also be implementing a new account policy which contains the following:

• If you have not logged in for 12 months, your user account will be disabled. 

• If you have not placed an order within 12 months, your account will be disabled. 

 

• User and order data will be obscured after 72 months from the date when the user account was disabled. In this case, there will be no way to recover the data beyond this point

•  Users are not supposed to use shared logins and passwords; each user must have a unique login username (email address) and password. This will make the adoption of multi-factor authentication smoother, allowing each user to retrieve their authentication code via their own device, and ensuring nobody is unable to access their account. For more information on setting up a user login, please click HERE. 

• Each company should have a primary and secondary admin to manage their account. For more information on setting up a secondary admin login, please click HERE.

If it appears your account is no longer accessible, please speak with:

1. Your company's primary or secondary admin

or

2. Your account manager or our Risk team at risk@westcoast.co.uk for more information on how to reactivate your account with Westcoast. 

 

Tools and Configurators

We are making security updates to our website over the coming weeks. This will include a multifactor authentication during log in.